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Returns & Exchanges
Since our garments are considered “intimates,” we can only accept returns or exchanges for unworn products.
If for any reason you are unhappy with your Cool Sets® purchase, please return it within 30 days for an exchange or refund. Products must have their original tags in place.
Simply send back the item(s) to be returned or exchanged along with the return form that was enclosed with your shipment. If we made an error on your order or an item is found defective, please call us at 1-877-266-5992.
Return and Exchange Form
If you cannot find your product return form, you may download a PDF version by clicking on the following link.
Product Return Form (pdf)
Once we receive the product return form, we will credit your original payment method. If you are ordering an item in exchange for your returned item, we will process and bill that order separately, free of standard shipping and handling charges. If the item was a gift, we will issue you a merchandise credit.
Convenient Returns
The most convenient return option is to use our pre-paid mailing label. In order to receive a prepaid mailing label, please contact us at customerservice@coolsets.com or by calling 1-877-266-5992. Please include your order number, full name, and mailing address in your email, or have it ready when you call. Customer Service can be reached at 1-877-266-5992.Simply place the label on your choice of packaging and call for a UPS pick-up or drop it at your local UPS mailing shipping station. No waiting in lines. No additional insurance necessary. Upon receipt of our prepaid mailing label, a fee of $7.95 will be deducted from your return. If you prefer to select your own return shipper, simply write our return address on your package:
Cool Sets Returns Dept.
29340 Industrial Way #411
Evergreen, Colorado 80439
And take it to the shipper of your choice. We strongly recommend insuring your package for the full value of the merchandise and that you keep your shipping receipt until the credit for your return has been processed.
Return Processing
Please allow 2-3 weeks for your return to be processed.